Getting Gaslit By The DoorDash App As a DoorDash Driver

In the gig economy world, it’s every man for themselves.

Photo by Erik Mclean on Unsplash

Today, DoorDash galit me when I went to go pick up food for two customers at Chipotle. First, DoorDash told me to go to Chipotle which was 3 miles away. I was confused, because I was right next to another Chipotle. But when I put the address into my navigation app, it sent me the other Chipotle close by, so I followed what the app said.

When I went to Chipotle, the line was absolutely crazy. There were at least 20 people waiting for their food. Awkwardly, like many DoorDash drivers, I went to the front of the store in the register, seemingly cutting the entire line. I showed the cashier my app and showed my directions.

However, the cashier told me I was at the wrong store. The cashier told me the restaurant never received the order, which meant I had to go all the way back to the Chipotle I was just right next to, and that I would be very late on delivering the customers’ orders.

I question whether there is something wrong, that the store just never received the order. It’s very possible. But then I message the customers and asked what Chipotle they ordered their food from. I screenshotted the part where the app told me to go to this particular Chipotle and get food from this…